If your car is damaged at the car park make sure to directly notify the parking facility. Insurance rules require you to report it at the parking spot itself. It is recommended that you also take some pictures or videos. If you have opted for valet parking, make sure to thoroughly inspect your car.
We apologize for any bad experiences that you may encounter at the parking facility. We encourage you to report your complaint directly to the parking company and record video or take pictures if necessary. Submit your complaints directly to us by email for our official records. If your car was damaged you are required to directly file a complaint with the car park.
Most car parks are open for business around the clock. If not it will be indicated in the car park’s icon. Parking facilities that are not open around the clock take the earliest and latest flights at the airport into consideration, including possible delays.
This is no cause for worry as we are aware flights at times experience delays. The car park shuttle service also has a flexible schedule. Contact the parking provider as soon as your flight is re-scheduled.
You should the car park know directly. The telephone number can be found on your booking confirmation.
The address is provided in the confirmation email.
Most parking companies will check over your car for existing damage when you
drop it off. However, not all will take photographs, they may simply record
damage in a form. For peace of mind, we always recommend that you take your
own photographs of your vehicle before you drop it off and take a note of the
mileage.
You can leave your keys with the parking to be safely stored until your return. They won’t use the keys to drive your car unnecessarily, but it may be necessary to occassionally move your car to make the car park more manageable.
The parking facility only drives your car when necessary. They only drive it when they need to keep the facility controlled and running smoothly, and when they need to drive your car back to you at the airport for you to drive home.
Parking spaces usually do not have a headroom when your car is parked in the open air.
With covered parking you can maintain a maximum clearance height of 1.90 meters.
Parking spaces are adapted to standard passenger cars. If you need an extra large parking space (for a camper, bus, etc.), the parking companies often charge a surcharge.
You should arrive at least 30 minutes before you need to be at the airport because it takes around 30 minutes to bring you and your luggage to the airport.
We always guarantee reliability! We only work with experienced and reliable partners with high ratings and good reviews.
We have four parking forms: valet parking, shuttle parking, park sleep and fly, and parking at walking distance. Visit our ‘parking types’ page for more information about each service.
You park your car at the car park where you will be provided with all relevant information before boarding a shuttle bus with a flexible schedule to transfer you and your luggage to the airport. When you land and are ready to be driven home, you call the shuttle service to pick you up at the location discussed during departure. You can find more information on each car park’s website.
It depends on the parking provider. Some shuttles run in 5-minute intervals, while others may run in 15-minute intervals. Some shuttles may run on-demand so you will never have to wait.
This depends on the individual parking facility. Some shuttles are wheelchair accessible, while others require the wheelchair to be collapsible. Check the information page for the parking facility or contact our customer service team directly.
Each parking provider has unique shuttle buses, so you will need to check the information on their page to confirm the carrying capacity.
The hand-over location will be stated on the provider page and on your
confirmation email. Most car parks will also have signs and staff on hand to make
the process as simple as possible.
You will need to check with your car insurance provider whether or not your
vehicle would be covered when being driven by a valet driver.
Most valet parking companies provide professional drivers who have been fully
insured to drive your vehicle.
The driver will be wearing company branded clothing. You have to provide information such as colour, brand, and number plate so that they can quickly recognise you.
The driver will arrange a meeting point with you. It is usually near the departure hall. Remember to call the parking provider 30 minutes before your arrival so that they can meet you there. Their phone number will be provided on your booking confirmation email.
You can park your motorbike at the parking facility. You will need to let the parking facility know via the ‘comment field’ in the reservation form.
Your car will be parked securely in a closed parking area for the duration of your trip. For security information about each car park, please see the dedicated provider page.
Not all parking facilities offer this service; you’ll have to check the information page of the service provider to confirm. If you would need further assistance please contact our customer service team.
Yes! Just let us know the license plate and we will update your reservation.
The estimated time it takes to get from the car park to the airport will be specified on the car park's individual page.
Some parking facilities require you to leave your car keys while others don’t. You can easily filter on this preference in the filter function. The car park uses your car keys to make the car park more manageable; they won’t drive your car unnecessarily.
